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South Africa is an increasingly sought-after BPO destination renowned for its customer-centric workforce, its cultural affinity with a wide range of client locations and its ability to handle diverse and complex work.
Our South Africa service offering helps businesses embrace change and stay agile by:
Our teams are highly skilled at handling complex, high-volume tasks for top brands in different industries. We use our deep knowledge of what customers need in regulated industries to drive continuous improvement and operational excellence.
Contribute to our highly motivated teams, make a difference in the lives of millions of customers.
Secure, compliant digital solutions to increase customer satisfaction
Deliver compassionate customer-centric support, elevate member experience and patient journey
End-to-end customer management, through acquisition, account management, collections and support.
Bespoke strategy for fitness brands for better customer satisfaction and retention
Deliver customer delight, build loyalty and retention
As a purpose-led company, we strive to measure our impact through an ESG lens. Our focus is on improving resource efficiency, advancing inclusivity, and accelerating transparency in our daily operations. By continually evaluating and refining our strategy, assessment tools, and training, we aim to grow sustainably while positively impacting our people, communities, and the planet.
With targeted training, friendly coaching, and specific career guidance, our South African centers of excellence offer a fantastic, inclusive working environment as well as ample opportunity for professional advancement.
Contribute to our highly motivated teams and make a difference in the lives of millions of customers.
Our harmonious culture nurtures people development and ensures high retention, resulting in better key performance indicators (KPIs).
Alaskaland - A majority of the site's senior managers and operations managers are internal candidates.
Alaska – 66% of senior managers and 82% of operations managers have been promoted internally.
Newton - 75% of the site management team has been promoted from within.
Silver City – 90% of specialty and leadership roles are filled by internal candidates, produced by a facility mentoring program that provides continuous career development.
Q Plaza – Internal promotion is highly valued – many specialists have been with the company since the site opened in 2012.
Our cross-skilling and flex advocate models enable increased call-handling capabilities to support Media, Entertainment & Communications, including cable and streaming, as well as rapid ramp up and ramp down.
Want to be a part of a world class team focused on making life easier for customers?
See how our ‘people first’ culture creates a supportive and nurturing environment where people thrive.
#PeopleMatter
2 Park Lane, Umhlanga Ridge, Umhlanga Rock, 4319, South Africa
2 Pencarrow Crescent, Pencarrow Park, La Lucia Ridge, Durban, 4000, South Africa
Floors 1-3, Tower South, The Towers, 2 Heerengracht, Cnr Hertzog Boulevard, Foreshore, Cape Town South Africa
