A U.S. telecom leader, and long-time client, partnered with ResultsCX to revamp outbound operations to achieve elevated sales targets:
ResultsCX designed and implemented new strategies and initiatives to exceed the heightened sales targets:
Results
The innovative solution helped the client achieve cost-neutral growth in overall sales, sales amount per customer, and upsells:
- 80% more units sold in ๏ฌrst year of enhanced program
- 22 additional units sold per hour during ๏ฌrst year of enhanced program
- $318,000 increase in annual revenue, without increase in cost of support
- 96% success rate when accessories offered to customers
