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18-year partnership with a leading American broadcasting company
Proven engagement practices that build trust and achieve higher conversion rates
Targeted dialing strategies that complement inbound campaigns, converting and maximizing marketing ROI
Maximized revenue per sale, ensuring customers can access all brand offerings, increasing customer loyalty
Personalized approach built on data-driven insights to drive brand loyalty
Proactive approaches based on highly personalized customer interactions
Win-back strategies that reduce churn and strengthen loyalty
The nature of service provided by ResultsCX Bulgaria to Echelon Fitness is both customer service as well as sales. Our direct sales line published on our website feeds directly into their agents. They have provided Echelon with gross sales in excess of $1.6M over the past year and a half. The management team is excellent to work with and they take ownership of the account and treat our business as if it were their own.
Real-time response to specific campaigns or line of business
In-depth visibility into business behavior to shift strategy as needed
Specialized support operations and team leads
Dialer suppression, Do-Not-Call list, Optimal Time Zone management, LOB- specific regulatory management
Improvement tracking and feedback to drive up revenue per sale
Establishing a well-defined process for sales performance and tracking helps us deliver the desired outcomes.
Proactively forecasting and refining sales strategy and operations based on pipeline visibility
Realtime tracking of pipeline and daily review of performance with agents linked to our approach and training
Structured daily reporting and governance for internal alignment and escalations
Training our agents for personalized conversations and top sales performance
Consultative selling approach for a needs-focused customer conversation
ResultsCX Outboud Command Center (ROCC) staffed by sales experts who offer real time performance guidance, analytics, and risk management
Over 30 years of CX experience across multiple industries
KPI-driven delivery for consistent and measurable quality and exceptional CX
Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together
End-to-end expertise across hiring, training, operational execution, and workforce management
